Cancellation Charges for individual bookings
- If cancelled 96 hours prior to the arrival date full refund will be processed. There will be 5% cancellation charges in case payment is done via Instamojo/Credit/Debit card.
- If cancelled within 48-72 hours prior to check-in date, then the amount would be kept as credit which can be utilized for future bookings until 6 months from the cancellation date for all the participating hotels of UB Hotels.
- Cancellation within 24 hours before the check-in will attract one night retention charges.
- The mentioned amount can be adjusted against future booking as per the applicable tariff for the amended date.
For Groups / Special Celebration Dates & Long weekends
- 25% if cancelled forty five days in advance.
- 50% if cancelled thirty days in advance.
- 50% if few of the total booked rooms are cancelled.
- 100% if cancelled fifteen days in advance or later.
- Credit/Debit card cancellations will be charged 5% extra.
Confirmation/cancellation policy for weddings and large celebrations
- 25% of the total billing has to be made at the time of the confirmation of the booking.
- 25% of the total billing has to be made 90 days prior to event.
- 25% of the total billing has to be made 60 days prior to event.
- 25% of the total billing has to be made 30 days prior to event.
- If not complied with the above, the booking can be cancelled.
- Full clearance of bill at the time of check-out.
- In case of any cancellation:
- Total advance paid will be retained if cancelled anytime between 3 months and 1 month prior to the date.
- 100% retention to be charged if cancelled 1 month prior to the date of event.
Any postponement of the booking will be treated as a cancellation and will be governed by the Cancellation Policy.
- A group booking is defined as :
- 2 rooms or more for hotels with an inventory of 4-10 rooms
- 5 rooms or more for hotels with an inventory of 11-21 rooms
- 10 rooms or more for hotels with an inventory of 22-90 rooms
- Refunds only through cheque for bookings made by cash/cheque/bank transfer.
- Online refunds for bookings made through the website usually take 7-10 working days.
- Credit/debit card/ Instamojo online refunds will only be made against credit/debit card bookings and usually take 15 working days.
- The original receipt must be presented for processing the refund.
- Credit/debit card/ Instamojo cancellations will be charged 5% extra.