Cancellation Policy

Cancellation Charges for individual bookings

• If cancelled 96 hours prior to the arrival date full refund will be processed. There will be 5% cancellation charges in case payment is done via Instamojo/Credit/Debit card.
• If cancelled within 48-72 hours prior to check-in date, then the amount would be kept as credit which can be utilized for future bookings until 6 months from the cancellation date for all the participating hotels of UB Hotels.
• Cancellation within 24 hours before the check-in will attract one night retention charges.
• The mentioned amount can be adjusted against future booking as per the applicable tariff for the amended date.

For Groups / Special Celebration Dates & Long weekends

• 25% if cancelled forty five days in advance.
• 50% if cancelled thirty days in advance.
• 50% if few of the total booked rooms are cancelled.
• 100% if cancelled fifteen days in advance or later.
• Credit/Debit card cancellations will be charged 5% extra.

Confirmation/cancellation policy for weddings and large celebrations

• 25% of the total billing has to be made at the time of the confirmation of the booking.
• 25% of the total billing has to be made 90 days prior to event.
• 25% of the total billing has to be made 60 days prior to event.
• 25% of the total billing has to be made 30 days prior to event.
• If not complied with the above, the booking can be cancelled.
• Full clearance of bill at the time of check-out.
• In case of any cancellation:
• Total advance paid will be retained if cancelled anytime between 3 months and 1 month prior to the date.
• 100% retention to be charged if cancelled 1 month prior to the date of event.

Note:

Any postponement of the booking will be treated as a cancellation and will be governed by the Cancellation Policy.

• A group booking is defined as :
• 2 rooms or more for hotels with an inventory of 4-10 rooms
• 5 rooms or more for hotels with an inventory of 11-21 rooms
• 10 rooms or more for hotels with an inventory of 22-90 rooms
• Refunds only through cheque for bookings made by cash/cheque/bank transfer.
• Online refunds for bookings made through the website usually take 7-10 working days.
• Credit/debit card/ Instamojo online refunds will only be made against credit/debit card bookings and usually take 15 working days.
• The original receipt must be presented for processing the refund.
• Credit/debit card/ Instamojo cancellations will be charged 5% extra.